Uber updates rating system to make it fairer and encourage better behavior

Uber is rolling out a significant update to its app's rating system to try and make it fairer and encourage better rider behaviour.

Uber is now making rider ratings more visible, placing them directly under their names in the app menu. "Many riders forget that their driver is also rating them, too," said Uber in a press release. "Things like eating in the car, slamming the door, or trying to pile in more people than seatbelts can impact whether it's a 5-star experience for drivers."

The new placement will act as an ongoing reminder to users to be respectful on their journeys.

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Meanwhile, Uber is also rolling out changes to POOL trips so that driver-ratings aren't negatively affected by forces outside of their control. "Now, when riders rate a POOL trip less than 5 stars, they can select additional reasons why. And when the reason is something like the route or co-rider behavior, we won't count the rating toward the driver's average," said Uber.

The updates began rolling out globally from yesterday and should soon be seen in the app.

What are your thoughts on the latest moves from Uber? Let us know in the comments.

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Previous updates

Cross-street pickup

April 14: Uber has added a new "cross street" feature for pickups and drop-offs designed to help protect your privacy. Simply enter a cross street in the app or if the app doesn't recognize it, just enter a nearby address and then drag the pin to the nearest intersection.

The company also launched a new partnership with Getaround, finding a way for budding Uber drivers that don't own a car to still join the fleet.

Uber comes to Android Wear 2.0 smartwatches

February 5: Uber finally added the ability to install Uber as a standalone app on any smartwatch running Android Wear 2.0. First teased all the way back in 2015, this feature means that you won't depend on your phone to hail a ride, pick a destination from your favorite list, or check for the arrival of your car.

Let Uber take you straight to your friend

December 22: Uber added the option to tell your Uber driver to take you straight to a location shared by a friend. Just sync the Uber app with your contacts, ask a friend to share their location, and enjoy the drive. On the way there, enjoy some special Uber Snapchat filters.

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